We use a variety of shipping couriers to ship our lights safely to customers which include Yunexpress, UPS, DHL and FedEx. For smaller lights and pendants, Shipping time is between 7 and 15 Days For larger chandeliers (>80 cm), shipping time can range from 15–20 days. Customized chandeliers may take longer, depending on the design requirements.

If you are not 100% satisfied with your purchase, you can either return your order for a full refund within 14 days after delivery or exchange it for something else. To send your order back to us please contact us. Our carbon footprint is important to us at NYRA therefore all damaged items will be returned to a recycling centre in the UK for reuse ♻️ Unfortunately, we are not able to accept damaged or “change your mind” items after our 15 days returns period.

 We do not offer refunds on customised orders or items which did not meet sizing requirements (please ensure you check the item size before purchasing or speak to a member of staff for further details).

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

We are an online retailer with no showroom thus able to offer competitive prices.  Additional product media files can be sent upon request. Get in touch today!

Our lights are designed in US and manufactured by high quality suppliers in Asia. All our lights can be customised and are CE certifie